People are one of the key resources of any company, and leading and managing these resources is critical to business success. It has been said, “Management is getting things done through people”, and the art is in getting them to understand what needs done, and ensure that they are motivated to do it.

Step 1: Motivation

Your staff must, first and foremost, be treated with integrity. Most people within an organization want the company to be successful and want to do their jobs well, but most importantly they want dealt with honestly and fairly.

This desire to be treated with respect and dignity is core to most people’s sense of self worth. If treated properly, most people will reciprocate with their best efforts for the company. I pride myself on having real respect for people and their skills. I am well aware that they will have skills I do not, and see my role as being able to create an environment in which they will be successful. See Case Study


Step 2: Understanding

People work well when they understand the goals of your company and their role in achieving those goals. The reality is that most day-to-day decisions within your company are made without management being involved. If people know the goals of the company, they are likely to make decisions designed to move to those goals; if they do not understand the your goals, it is impossible for them to make effective decisions to help achieve them.

That’s why, within every company I work with, I invest time in selling the vision and goals of the company to staff, as well as communicating and celebrating its success.

Step 3: A clear purpose

Every individual in the company deserves and needs a clear set of simple, measurable goals that they can focus on. Staff, however diligent, cannot succeed unless they understand what is expected of them, and their success against these goals needs reviewed regularly.

Once you have the business plan, the structure, and deliverables for each person in the company, it is easier to define the skills you need in each role, and to recruit or train individuals to make sure you have the right people in the right places.

Step 4: Communication

“Leadership is the art of motivating a group of people to act towards achieving a common goal.” Good leadership requires clear communication. I make sure I invest significant amounts of time in communicating the goals of the organization to staff. To do this successfully, I first need to understand these goals from each staff member’s point of view, so I can align the organization to a set of goals that everyone can buy into. See Case Study

Because every business is different, the best way to find out how we could work together is to contact me for a no-obligation consultation.

Recent Posts


"Mark proved to be the most successful appointment to the company’s executive team at a demanding time, when the business was growing rapidly. His recommendations dramatically improved the business model. He showed himself to be market orientated, with great strengths of being able to focus both at strategic and tactical levels. He is intelligent, analytical, able to lead effectively, and financially aware. There is no doubt Mark deserved considerable credit for his contribution to the outcomes achieved for the shareholders and team members during his period with the company. September 13, 2009."

Howard Field, Director, Hospitality Careers Online Inc

Site search